Customer Terms and Conditions
1. Definitions:
Client- The person or company requesting services
Company- Impact Interiors Southeast Ltd
Works- All services, materials, labour and certifications provided by the company
Contract- The agreement between the client and the company outlining the scope, pricing and conditions.
2. Scope of work:
A visit to the address where works are to take place will be organised and attended by the client and the person Impact Interiors Ltd deems appropriate to attend, from this meeting a description of work will be provided. The client will be provided with either a drawing or clear description of works to be completed, or both. Within this a quote for works to be completed will be included along with any exclusions or limitations to the project that have previously been discussed.
3. Quoting & Pricing:
Quotes are completed within 5 working days of the initial visit to the address where works are due to take place. The quote will then be valid for 30 days or until the customer makes amendment to the original quote. A fixed price quote will only include works to be completed in the scope of work agreed, the fixed quote is based on information available at the time of quotation, including site conditions, access and client instructions. Any additional works or variations will not be included in the fixed price unless agreed in writing. Additional works may be charged separately. The company is not responsible for delays or additional cost caused by factors outside its reasonable control including but not limited to concealed wiring, non-compliant existing installations, asbestos, structural defects or restricted access.
Estimated pricing is an approximation only of works to be completed by Impact Interiors ltd, it is not fixed or binding by either client or Impact Interiors Ltd. Estimates will be based on anticipated labour, materials and actual time spent. The final price will be calculated on this basis. Impact Interiors Ltd will use reasonable efforts to ensure that works are completed within the estimated amounts of labour, materials and time spent. If it becomes apparent the final cost is going to exceed the estimated price Impact Interiors Ltd will notify the client as soon as possible.
Payment Terms:
A deposit of 10% of the total project cost is required prior to the commencement of any work. The remaining balance is due upon completion of the project. Any payments not received by the due date may incur a late fee at our discretion. Accepted payment methods will be available on the receipt of a formal invoice. When the scope of work is based on an estimated price 10% or more of the fee will be invoiced at the company’s discretion, agreed upon in writing with the client.
4. Project Timeline
Commencement dates and project timelines are estimates only and may be affected by factors beyond our reasonable control. Without limitation, such factors include delays in receipt of deposits, payments, approvals, instructions, information, or materials from the client; variations or changes to the scope of work; availability of materials, suppliers, or subcontractors; unforeseen site conditions or technical issues; weather conditions; illness or incapacity; equipment failure; acts or omissions of third parties; public holidays; and events of force majeure. Where such delays occur, we reserve the right to reasonably extend the project timeline notice of this will be given to the client at the earliest possible time. Any delays caused by the client or by circumstances outside our control may result in additional costs, including but not limited to increased labour, materials, rescheduling fees, or third-party charges. Such additional costs will be payable by the client and may be invoiced separately or included in the final balance. Impact Interiors Ltd request at least 7 working days’ notice for rescheduling works.
Any changes, additions, or modifications to the agreed scope of work requested by the client may impact the project cost and/or timeline. We will provide a written estimate of any additional fees or charges arising from such changes before proceeding. The client acknowledges that work will not commence on scope changes until the additional costs have been approved and any required deposit has been received. Failure to approve or pay for scope changes may delay the project and may result in additional costs for rescheduling or reprioritising work.
There shall be no time limit on changes to the scope of work prior to commencement of works. The client acknowledges that changes to the scope of work may affect the time lime.
5. Access and Site conditions
The Client shall provide the Impact Interiors Ltd, its employees, agents, and subcontractors with reasonable access to the premises and any necessary facilities required to carry out the works. The Client is responsible for ensuring that the premises are safe and suitable for the performance of the works. Impact Interiors Ltd reserves the right to suspend works if unsafe conditions are identified, without penalty or liability. Impact Interiors Ltd will take reasonable care to protect the Client’s existing property while performing works. However, the Client shall ensure that all valuable, fragile, or sensitive items are removed or adequately protected prior to commencement. Impact Interiors Ltd shall not be liable for any damage to property that arises from conditions beyond its control or where appropriate protection measures were not taken by the Client.
6. Materials and workmanship
All materials supplied by Impact Interiors Ltd will be of satisfactory quality, fit for purpose and sourced from reputable suppliers. Materials will comply with electrical standards and building regulations. All warranties or guarantees provided for materials are limited to those offered by the original manufacturer or supplier and not Impact Interiors Ltd.
When the client chooses to supply their own materials, fittings or fixtures Impact Interiors Ltd take no responsibility for the quality, safety, suitability or compliance of such materials. Delays caused by missing, incorrect or defective client supplied items, including additional labour cost arising from unsuitable or faulty materials. Impact Interiors Ltd reserves the right to engage suitably qualified and insured subcontractors to carry out part or all the works in the scope of work. All subcontractors will be required to meet relevant trade standards. The use of subcontractors does not relive Impact Interiors Ltd of its contractual obligations to the client.
7. Warranties and guarantees
Impact Interiors Ltd provides a warranty for a period of 12 months from the date of completion, covering defects that arise solely as a result of faulty workmanship. The workmanship warranty does not cover fair wear and tear, cosmetic changes overtime, damage caused by misuse, neglect, accidental damage or lack of maintenance, issues arising from materials or products supplied by the client. Where materials, fixtures or fittings supplied by Impact Interiors Ltd are covered by manufacturer’s warranty, such warranty remains the responsibility of the manufacturer and is subject to their individual terms and conditions. Impact Interiors Ltd does not provide or extend warranties and cannot be held responsible for decisions made by the manufacturers or suppliers.
8. Liability and Insurance
Impact Interiors Ltd will take reasonable care while carrying out the works to avoid damage to the client’s property. Any damage caused as a direct result of negligence by Impact Interiors Ltd will be rectified or made good subject to limitations set out in these terms & conditions. Impact Interiors Ltd will not be held responsible for damage resulting from pre-existing defects, structural issues, hidden services or concealed conditions not reasonable apparent prior to commencement of works. Damage caused by third parties, including other contractors, visitors or occupants. Loss or damage arising from events beyond reasonable control including but not limited to fire, flooding, severe weather, theft, vandalism or power supply issues.
Impact Interiors Ltd are fully insured for public liability and professional indemnity insurance. A copy of this is available on request.
9. Termination
Either party may terminate the agreement by written notice under the following circumstances:
Impact Interiors Ltd:
· Non-payment of invoices or agreed payments within 30 days of the due date.
· Repeated failure by the client to provide access, instruction or required direction.
· Unsafe working conditions, including undisclosed hazards
· Client interference with works or instructions that breach safety regulations
· Insolvency, bankruptcy or similar financial distress to the client
The Client:
· Material breach of contract by Impact Interiors Ltd which remains unresolved after reasonable written notice
· Failure to commence or continue work without reasonable cause, subject to agreed timelines and allowances.
If the client decides to terminate the agreement before the works are completed, Impact Interiors Ltd will be entitled to payment for all works completed up to the termination date, materials ordered, delivered or reasonably committed to the project, labour, subcontractors and administrative cost, loss of scheduled time where works were reserved exclusively for the client.
Deposits are non-refundable once work has commenced or materials have been ordered.
All materials supplied by Impact Interiors Ltd remain its property until the final invoice has been paid for in full. Impact Interiors Ltd reserves the right to remove any materials unpaid for from site provided this can be done safely with out damage to the property.
Any materials installed, delivered to site and paid for by the client remain the client’s property. Uninstalled materials that have been ordered specifically for the scope of work may be retained by Impact Interiors Ltd and credited if refundable to suppliers, offered to the client at a cost or remain chargeable if non-refundable or bespoke. Upon termination a final account will be issued providing the client with, works completed, materials supplied or ordered, applicable termination or cancellation fees and any balance due or refund payable.
10. Dispute Resolution
Impact Interiors Ltd is committed to delivering works to a high standard and takes all complaints seriously. If the client has any concerns or dissatisfaction with the works, they must notify Impact Interiors Ltd in writing as soon as possible providing full details of the issue. Upon receipt Impact Interiors will:
· Acknowledge the complaint with 24 hours
· Review the complaint and where necessary inspect the relevant works.
· Provide a written response outline the findings and any proposed remedial action within 28 working days
The client must allow Impact Interiors Ltd to access the property to inspect and where applicable rectify the issues before engaging third parties.
11. Forced Majeure
Any event or circumstance beyond a party’s reasonable control that prevents or delays the performance of its obligations under this agreement. This includes, without limitation, acts of God, natural disasters, fire, flood, storm, earthquake, epidemic or pandemic, governmental restrictions, strikes or industrial disputes, war, terrorism, civil unrest, or any other event that could not reasonably have been anticipated or prevented.
12. Ownership and Title
All materials, equipment, and work products provided or supplied by the company remain the property of the company until full payment of all amounts due has been received. Certification, completion documents, or any official sign-off will not be issued until the final payment has been received in full. In the event that payment is not received by the due date, the company reserves the right to suspend work, withhold certification, and remove any materials, equipment, or goods from the client’s premises until outstanding payments are settled. The client remains responsible for any costs incurred by Impact Interiors Ltd in the removal, storage, or re-delivery of such materials or goods.
13. Privacy and Data Protection
We collect and process personal data that you provide to us, including but not limited to your name, contact information, payment details, and any other information necessary to provide our services. Personal data is collected and used solely for the purposes of managing our business relationship, delivering services, processing payments, and communicating with you regarding your project. We will handle your personal data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We will not share your personal data with third parties except as necessary to perform our services or as required by law. You have the right to access the personal data we hold about you, request corrections, and in certain circumstances request that we delete your data. For more information about how we process your personal data or to exercise your rights.